Privacy Policy

Welcome to c9999. This Privacy Policy explains how c9999 (referred to as "we", "us", or "our") collects, processes, stores, and protects personal information provided by users (referred to as "you" or "your") when you access or use the c9999 platform, including our website, mobile-optimised pages, games, sports betting services, and all related features.

By registering an account on c9999 or by continuing to use our services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. We are committed to handling your data responsibly, transparently, and in accordance with applicable privacy standards to give you full confidence while enjoying cricket betting, live casino, slots, crash games, and more on our platform.

When you create an account, place a bet, make a deposit, or interact with c9999 in any way, we may collect the following categories of personal information:

• Identity information: full name, date of birth, national ID number, and photograph for KYC verification.
• Contact details: email address, mobile phone number, and city of residence within Bangladesh (e.g. Dhaka, Chittagong, Sylhet, Khulna).
• Financial data: payment method details (bKash, Nagad, Rocket, Upay, Visa, Mastercard), deposit and withdrawal records, and transaction timestamps.
• Technical data: IP address, device type, operating system, browser version, session timestamps, and approximate geolocation.
• Behavioural data: games played, bet amounts, sports markets accessed, session duration, and navigation paths within the platform.

We collect this information directly from you when you register or transact, automatically through cookies and tracking technologies when you browse the site, and occasionally from third-party verification partners during the identity check process.

c9999 uses the personal information we collect for specific, legitimate purposes only. We do not process your data in ways that exceed these stated purposes:

• Account management: creating and maintaining your c9999 account, verifying your identity, and processing your login sessions securely.
• Transaction processing: handling deposits and withdrawals via bKash, Nagad, Rocket, Upay, and card payment providers, and maintaining accurate financial records.
• Customer support: responding to your queries, resolving account disputes, and providing assistance through our support channels.
• Legal and regulatory compliance: fulfilling anti-money laundering (AML) obligations, conducting KYC checks, and responding to lawful requests from relevant authorities.
• Platform improvement: analysing aggregated usage data to improve game performance, fix technical issues, and enhance the overall betting and casino experience.
• Responsible gaming monitoring: identifying patterns that may indicate problem gambling behaviour, and intervening with appropriate support measures when required.

When you make a deposit or request a withdrawal on c9999, your transaction is processed through trusted local and international payment gateways including bKash, Nagad, Rocket, Upay, Visa, and Mastercard. We do not store your full card number, CVV code, or mobile banking PIN on our servers. Payment providers transmit only the minimum data necessary to confirm your transaction.

Transaction records — including amounts in Bangladeshi Taka (৳), timestamps, and confirmation references — are retained for legal compliance and audit purposes. These records are treated with strict confidentiality and are not shared beyond what is required by law.

c9999 uses cookies and similar tracking technologies to operate the platform, personalise your experience, and improve our services. The cookies we use fall into three main categories:

• Essential cookies: These are required for the platform to function. They enable login sessions, security tokens, and core game functionality. They cannot be disabled without preventing the site from working properly.
• Analytics cookies: These help us understand how users navigate the platform, which games are most popular, and where technical issues may be occurring. Data is collected in aggregate and is not tied to individually identifiable profiles.
• Preference cookies: These remember your settings such as language preference and display options so you do not need to reconfigure them on each visit.

You can manage or block non-essential cookies through your browser settings. Please note that disabling certain cookies may affect how parts of c9999 function for you. We do not use cookies to serve third-party advertising or to build cross-site advertising profiles.

c9999 does not sell, rent, or trade your personal data. We may share limited personal information only in the following tightly controlled circumstances:

• Service providers: trusted partners who assist with payment processing, KYC verification, customer support infrastructure, and platform hosting — bound by strict data processing agreements.
• Legal and regulatory authorities: when required by applicable law, court order, or the legitimate request of a recognised regulatory or law enforcement body.
• Business transfers: in the event of a merger, acquisition, or sale of company assets, your data may transfer to the acquiring entity under the same or stronger privacy protections.

We require all third parties to whom we disclose personal data to maintain appropriate security measures and to use the data only for the specific purpose for which it was shared. We do not authorise any third party to use your data for their own marketing or commercial purposes.

c9999 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include SSL/TLS encryption for all data in transit, role-based access controls limiting which staff members can view sensitive account information, regular security audits and vulnerability assessments of our platform infrastructure, and secure, access-controlled data storage facilities.

Despite our best efforts, no system can guarantee absolute security. If you suspect your account has been compromised or notice any unusual activity, please contact our support team immediately at [email protected] so we can take prompt action to protect your account.

We retain your personal data for as long as your account is active or as needed to provide you with our services. If you close your c9999 account, we will retain certain information for a period required by applicable legal, regulatory, or audit obligations — typically a minimum of five years for financial and identity records.

Behavioural data and analytics logs are retained in aggregated, anonymised form after account closure and do not identify you personally once the retention period for identifiable data has expired.

As a user of c9999, you have the following rights regarding the personal data we hold about you. To exercise any of these rights, please contact us at [email protected]:

• Right of access: you may request a copy of the personal data we hold about you.
• Right to rectification: you may request correction of inaccurate or incomplete personal data.
• Right to erasure: in certain circumstances you may request deletion of your personal data, subject to our legal retention obligations.
• Right to restriction: you may ask us to restrict the processing of your data while a complaint or accuracy dispute is being resolved.
• Right to data portability: you may request that we provide your personal data in a structured, commonly used, machine-readable format.

We will respond to all valid requests within a reasonable timeframe. In some cases, we may need to verify your identity before processing your request to protect against fraudulent submissions.

The c9999 platform integrates with third-party service providers to deliver a complete gaming and betting experience. These include payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard), game studios (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, NetEnt), and identity verification services. Each third-party provider operates under its own privacy policy and data handling practices.

We recommend that you review the privacy policies of any third-party services you interact with through c9999. We are not responsible for the data practices of external providers beyond the scope of our contractual data processing agreements with them.

c9999 is strictly an adults-only platform. You must be 21 years of age or older to register an account, place bets, or access any real-money gaming services on c9999. We do not knowingly collect personal data from individuals under the age of 21. If we discover that a user under 21 has registered an account, we will suspend that account immediately, void any associated transactions, and delete the personal data associated with that account.

Parents and guardians who believe a minor may have accessed c9999 are encouraged to contact us immediately at [email protected]. We take underage gambling prevention seriously and cooperate fully with responsible gaming initiatives across Bangladesh.

c9999 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our services, legal requirements, or industry best practices. When we make material changes to this policy, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered users by email or through an in-platform notice.

Your continued use of c9999 following the posting of any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way c9999 handles your personal data, our support team is available to assist you.

You can reach us by email at: [email protected]